TUTORIALS - FAQs
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DISNEY’S GENIE+: HOW IT WORKS
DISNEYLAND TICKET PURCHASE & RESERVATION GUIDE
ORDER LOOKUP PORTAL: SET UP & USE
PRINTING ATTRACTION TICKETS
USING INTERNATIONAL CREDIT CARDS
WHAT ARE MICRO-DEPOSITS
PRINTING ATTRACTION TICKETS*: 2 Methods
Some attractions allow entrance by showing ticket barcodes from the purchaser's smartphone, you may also print your guest's tickets by:
(1) Print tickets directly from the post-transaction computer screen
(2) Use your Order Look-Up Portal to find an order, then click reprint tickets from a link at the bottom of the page.
Instructions on how to set up your Order Look-Up Portal here.
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USING INTERNATIONAL CREDIT CARDS*:
FOR ALL CREDIT CARD ENTRIES:
Always enter credit card information in the order prompted as the fields that follow will change based on this information.ALERT WARNING:
The country code default in the billing section is set to "United States". You must select the new country, then the following fields will change, if needed, to the proper international fields to complete the sale.POTENTIAL PROBLEM:
If you forget to change the country field on an international credit card, the card will be declined.CORRECTION:
If you need to go back and correct the country field, you must start the entire billing section over again to reset the fields by clicking "My Cart" (upper left corner)
>> If you simply go back and correct the county field, the other fields will not correct themselves and you will get another credit card decline.If you continue to get a "DECLINE", call our Support Call Center
>> Try another credit card, it is a legitimate "Decline"
>> Phone our Call Center (714) 490-6100 for further support
Daily 6 am - 7 pm
After Hours: support@areshotelsandtickets.com back to top
WHAT ARE MICRO-DEPOSITS?*
Occasionally, a purchaser's credit card may be flagged if our security protocol detects a need, it is for their credit card safety.
The purchaser will receive an email from "Advanced Reservations Support", requesting they retrieve two "Micro Deposits" placed on their credit card.
The customer will need to go online or call their credit card, retrieve the deposit amounts, enter them into the email we sent, and click "verify".
Their purchase will be completed and tickets sent shortly after submission is verified. back to top
HOW TO SET UP & USE YOUR ORDER LOOK-UP PORTAL*:
You may create your order look-up site after you receive your affiliate link. This will allow you to look up and reprint E-tickets of past orders when necessary.
STEP 1: (Set up) How to Create a Password for Your "ORDER LOOK-UP PORTAL"
>> This is for first-time use only
>> If you need to change or get a new password, follow the same steps except click “forgot password”.
>> Save the website and your login credentials somewhere handy {Browser bookmark or desktop (?)].STEP 2: (Use) How to Look Up Your Orders
>> Learn about the three ways... back to top
DISNEYLAND TICKET PURCHASE & RESERVATION GUIDE:
OPEN FULL GUIDE HERE
STEP 1: CHECK THE DISNEY AVAILABILITY CALENDAR
STEP 2: PURCHASE TICKETS (Silent Video: Purchasing a 1-Day Ticket)
STEP 3: GUESTS MUST LINK TICKETS AND SECURE RESERVATIONS ON THEIR OWN DISNEY APP
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DISNEY’S GENIE + TICKET UPGRADE: Video Series