Frequently Asked Questions

What is your return policy?

  • All ticket sales are considered final and not eligible for a refund which is the industry standard.

  • In rare cases, on some tickets, a Refund Request Form may be submitted in our store for extenuating circumstances and subject to approval after a thorough investigation (up to 1-4 weeks). We need time to verify the ticket is still valid and sometimes it takes the attractions a while to get back tous. There is a 20% restocking fee.

  • Universal Studios Hollywood tickets and any partially used Disneyland Resort Tickets are never refundable under any circumstance.

  • Tour cancellations require 24-hour notice and are subject to a 20% cancel fee.


How do I buy and make dinner show reservations?

IN-STORE RESERVATIONS/PURCHASE:
We are a walk-up facility here in Anaheim, California.  Please come see us when you arrive in town and we can arrange your dinner show at the time of purchase.  1-2 day advance notice is sometimes needed to make reservations (more time is needed in rainy weather or during tourism's high season when crowds will increase).  

PHONE RESERVATIONS/IN-STORE PICK UP:
If you prefer, you may call us and we can make a courtesy reservation for you to hold your seat(s) and tickets.  Come by our store to pay and pick up your tickets on your way to the show.  Our area dinner shows are Medieval Times Dinner & Tournament and Pirate's Dinner Adventure.  They are approximately 8 miles from our Anaheim stores and direct drive time is approximately 12-15 minutes.  Please note our prices and discounts change without notice and you will play the current rate at the time of ticket pick up. No worries, pricing is stable from season to season.  We cannot not take pre-orders nor ship tickets out.  We just sell directly from our stores.


Do you have group rates?

We do have group rates for parties 25 or more on many tickets and tours. Please fill out our Group Rate Contact form HERE for more information. Each group is unique and will require a personalized quote. A quote can be sent quickly if the form is fully completed.


Can you give me a custom quote for my party (smaller than 25 people)?

Due to the large volume of requests for quotes, seasonal pricing, and customers needing updated quotes and as their plans and party members change, we do not provide customer quotes through our website or emails.  We can make specific quotes and itinerary planning in our stores after you have arrived in Anaheim.

Current season pricing is available on our website which can assist you in your investigation prior to arriving in Anaheim.  All prices are listed so you can make your own calculations.  Click here for current ticket price menus.  You may also call our office at (714) 490-6100.

If you are planning many months in advance, we do not know how pricing may change by the time you arrive  Please visit us again closer to your arrival date.

However, you can book airport transportation going to/from airports in Southern California area on our website through our partner, Karmel Shuttle.  Click here to see pricing or make an airport transportation reservation ahead of time.


Can I buy tickets on-line or make a phone order? 

Disneyland, Universal Studios, and Go City/Select Go Cards are the only tickets we sell on our website.  These tickets are available by clicking one of these attractions under the "Online Pricing" in the navigation header of any page on our website. Our online pricing may differ from our in-store pricing.  However, it may be more convenient to purchase online.  Better discounts may be available when purchasing in our store (in-person).

All other tickets must be purchased in one of our two offices in Anaheim California.  We cannot take phone orders or hold tickets for you.  

Waiting to purchase your tickets in-person has the benefits of possible better discounts and the flexibility to change your plans as buying from regular attractions prohibit exchanges or refunds.   You can check our current "In-Store Pricing" here.  We offer extra discounts when multiple attractions are purchased together.  See a description of this Super Saver here.